Wheelchair Worries - Sorry, you'll have to use the Gatehouse theatre toilet

"Every Monday I attend

ANDYSMANCLUB at Stafford Rugby Club"

It's free to attend, runs from 6:45pm-9pm, there's even free biscuits and (sometimes) free pastries. Rolling through the doors for the first time was incredibly daunting but something I'm glad I did as it's helped a lot and I've made some good friends there. I've been going for about 14 months and I urge anyone who's considering attending to push through any anxiety/apprehension as everybody is so welcoming and I guarantee you will feel better having got things off your chest. It gives you a different perspective of your issue(s) when you say it out loud to people rather than to yourself in your own head. Well it does for me anyway, I'm often realising that what seemed like a much bigger issue in my head, isn't when I try to explain it.

I have built up a good friendship with them and it was suggested we meet up at The Empourium on Monday 29th December as AMC would be closed for the Christmas holidays. I was quite looking forward to it, it would be a chance to have a few drinks with friends - something I don't do very often nowadays.

DRINKING ESTABLISHMENT watch 

Everything is on one level. The floor is wood, there is acres of room to get up to the bar. It wasn't particularly busy while I was here, but there was plenty of room in front of the bar and the bar was very very wide. I'd imagine they could fit about a dozen bar staff. There are a few pool tables, darts, crazy golf, shuffleboard,  Bowling and Table Tennis.

The Empourium 4/5: 

The Empourium

I was one of the first to arrive and their were two of the AMC lads sitting at a table. I had arrived at the same time as one of the other members so we both went to the bar to get a drink. 

The bar man spoke to me to take my order. 
"Well duh" you're thinking. "Of course he spoke to you, most bar staff do! They need to find out what you want to order."
True, but for the purposes of this post, it's quite important that he acknowledged me and my situation before I bought a drink. He leaned over the bar so that I could reach the contactless pay point.
He was definitely aware I was in a wheelchair.

We went back to the table, which was by the door, a door that we found out stays wide open unless somebody closes it - which nobody does, we,  push the door open like a saloon door or pull it open and expect it to shoot behind us. It was bloody freezing - Most pubs have two doors or the external door on a lever so it automatically closes.

I was drinking bottles rather than pints as I'd drunk a lot this Christmas and there was more to come. As I said in my previous post I'm getting old. I can't even finish a pint without a pit stop. I said I was going to the toilet and one of the people I was with said
"erm, I think the only toilet's might be upstairs."

I've stopped asking if there is a disabled toilet in pubs and restaurants as just about everywhere has them nowadays, but I can't help but stress about it until I know for sure.

Source: No Wheelchair Worries At Hogarths

I went up to the bar to ask the bar staff where the toilets are.
"We haven't got a disabled toilet, sorry. We were let down by the builder."
I waited for the solution I was sure he'd offer. He'd served me when I came in, surely he'd noticed then that I was in a wheelchair and I wasn't going to be able to get to the toilets. Surely he realises that this is an essential requirement when serving people beer?

One of the guys I was with said "you could go to the Gatehouse."
I was furious. Not with my friend, but that this solution wasn't offered by the barman. Furious I wasn't warned before I bought the drink. Furious that he had tried to blame it on being let down.

So off I went. Two hundred yards up the road to use the toilet in another establishment. As I was leaving The Gatehouse to return to The Empourium I bumped into the manager who had personally helped me a few months previously when I went to watch Milton Jones. She was incredibly helpful then and told me I could pop back and use their facilities whenever I needed to. 

I returned to our table by the seemingly permanently open door. I returned for about twenty minutes and with an almost empty bottle of beer in front of me I needed to visit The Gatehouse...AGAIN! It was now raining. It wasn't even nine o'clock yet but I wasn't very enthusiastic at the prospect of getting wet every time I went to the loo, so I phoned my Dad and asked him to come and get me.

There are two entrances to The Gatehouse. The main entrance (which has steps) and  an entrance with a ramped access (about ten yards further down). On this occasion the automatic door decided not to slide open. I could see the lights on the sensor change from green to red, I presumed 'red' meant it wasn't going to open but I also assumed it was due to my position/stature. There was a group of people walking past, I called out - slightly panicked as I hadn't planned for this delay. A guy broke away from the pack to come and activate the sensor for me. It didn't work for him either. So he went to the entrance and opened the door from the other side.

"Thanks!" I called out as I whizzed past him.

I hope he didn't think I was being rude and didn't seem sufficiently thankful for his help. I was veery grateful, but the situation was critical by then.

DRINKING ESTABLISHMENT watch 

I've updated Empourium's rating to 1 out of 5. All of the positive points I mentioned previously still stand but when you're expected to go elsewhere to go to the toilet...

The Empourium 1/5: 

**********

A new bar featuring interactive darts and a shuffleboard table is set to open tonight in Stafford. 

The bar opens at noon and will also host games such as beer pong, pool, and table tennis. An extension upstairs featuring a nine-hole crazy golf course and bowling alley will be opening at the end of November.

Source: Staffordshire Live - 11th November-2022 

I visited The Empourium a little over three years since it opened. So I was curious by what was meant when the barman said they were let down. Surely they were able to find somebody else to install a wheelchair accessible toilet in the years since? Have they tried to install a disabled toilet recently, but something had got in the way? 

"I thought it was a legal requirement to ensure services are accessible?"

I messaged them on Facebook Messenger and they responded within minutes. They confirmed that they don't have disabled toilets. I enquired further and asked
"I thought it was a legal requirement to ensure services are accessible?"
"It is not a legal requirement no as it is an old building/structure." They replied.

I know this to be true if the building in question is a listed building. Grade 2 listed buildings are allowed to install disabled toilets, but it is not a straightforward process. There is something called the equality act which requires reasonable adjustments for disabled access, this does not override the legal protection of historic features, meaning any modifications must respect the building’s character. 

This building didn't look old enough to be listed however. For example, I know the Soup Kitchen is listed because to get into the building they had to get a portable ramp out from a cupboard, they told me they wanted to install a permanent structure but had been denied planning permission because it was a listed building.

I wasn't convinced this was a listed building so I checked it on historicengland.org.uk. As I suspected it wasn't listed. It's not even an historic building.

"Based on the available information, the Foregate Street Vintage Emporium in Stafford is listed as having accessible, disabled-friendly facilities. This typically implies the presence of accessible toilets to accommodate visitors with mobility needs, adhering to accessibility standards."

The above is the AI overview when entering the Google search"should the empourium in stafford have disabled toilets".

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